Privacy Policy

Effective Date: 9/19/24

At Sterling Cleaning Services LLC ("we," "our," or "us"), we are committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy explains how we collect, use, share, and protect your personal information when you engage with our services, visit our website, or communicate with us.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services. The types of information we collect include:

  • Personal Information: This may include your name, email address, phone number, business name, billing address, and payment information when you engage our cleaning services or request a quote.
  • Non-Personal Information: This includes information that cannot be used to personally identify you, such as browsing patterns on our website or aggregated demographic information.

2. How We Use Your Information

We use the information we collect to:

  • Provide our cleaning services to you, including scheduling, billing, and customer service.
  • Respond to inquiries and requests for quotes.
  • Improve our website, services, and customer experience.
  • Send you updates, promotions, or important information related to our services (with your consent).
  • Process transactions and manage your account.

3. How We Share Your Information

We respect your privacy and do not sell or rent your personal information. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party providers who assist us in delivering our services (e.g., payment processors, scheduling platforms).
  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal processes, such as a court order or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

4. Data Security

We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee its absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request to view or obtain a copy of the personal information we have about you.
  • Correction: You may ask us to correct any inaccurate information.
  • Deletion: You can request that we delete your personal information, though we may retain certain information as required by law or for legitimate business purposes.
  • Opt-Out: You can unsubscribe from marketing communications at any time by following the instructions in the email or contacting us directly.

6. Cookies and Tracking Technologies

Our website may use cookies or other tracking technologies to enhance your experience, analyze usage, and provide targeted advertisements. You can modify your browser settings to decline cookies if you prefer, though this may affect certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Sterling Cleaning Services LLC
303 5th Ave, Suite 1610, New York, NY 10016
(212) 803-3328
hello@sterlingcleaningnyc.com